Shipping and Warranty Policy

Shipping and Warranty

Sichuan Sekes Mechanical And Electrical Technology Co., Ltd. Shipping and Warranty Policy.

Shipping Policy

During Sales Promotion period, deliveries may take 3 or 15 working days longer than usual.

Shipping Methods and Costs

To offer you the best service and ensure fast deliveries we ship with Cooperative logistics. Shipping rates vary based upon shipment type, destination and your rate will be automatically calculated at checkout.

We aim to dispatch all orders within 10 working days. Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.

Important Delivery Information

We recommend that you consider the following information:

All orders require a signature upon receipt. We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address.

Free Shipping

From time to time, we run free shipping promotions which will be notified by email. Please note that free shipping promotions will be applied to your order at checkout.

In the event that you need to return an item that you bought during a free shipping promotion, we will not consider the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.

Guest Check Out

If you would like to purchase our products without any registration process, you can proceed as a Guest and can do the purchase by providing the proper communication and billing details.

First Time Orders

For your security, if it is the first time you place an order please register your account with accurate details to avoid delays in processing the order. Please also make sure to enter your contacts accurately, so we can communicate with you if we need to.

Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Tracking your Shipment

We will send you the tracking number. by email once your order has been dispatched.

Taxes and Duties

Pricing and delivery costs are displayed while browsing our site.

Taxes and Duties will be applied as per the custom duty regulations of the destination Country.

Warranty Policy

Spare parts warranty

Atlas Copco provides a warranty of 12 months on bad design or production. Please note that misuse, improper fitting, and normal wear and tear are excluded.  

Using air ends other than Atlas Copco’s genuine air ends will lead to cancellation of any warranty claims.

Tool and joining equipment warranty

Atlas Copco grants a period of warranty for each new tool and equipment after delivery. This covers bad design or production. Abuse and normal wear and tear are excluded.

After charged repairs customers will have another 3-month warranty if part changes recommended in the quote are followed.

Warranty repairs should only be performed by Atlas Copco or Certified Service Partners.

The prerequisite of all the above is that the recommended maintenance intervals for the tools are followed. Abuse and other-than-recommended handling of the tools are always excluded.

Software warranty

Atlas Copco grants a period of warranty after written acceptance that the delivered software works according to the documented specification.

Atlas Copco will provide corrections for reported malfunctions (related to specification documents) with the delivery of the next available software update. The correction of the malfunction can also be a workaround solution.

Take a look at TechCover, our software maintenance contract. This keeps your software continuously updated to the latest version and performing at its best.